When it comes to developing a superior and differentiated CX, there are few industries that are more complicated than the cruise industry. Celebrity Cruises CEO Lisa Lutoff-Perlo outlines how she and her company have built a brand recognized as a leader in superior customer experience. Forbes – Forbes Travel Guide https://www.forbes.com/sites/kimberlywhitler/2018/08/11/ceo-of-celebrity-cruises-on-creating-a-superior-and-differentiated-customer-experience/
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