How Seabourn Cruise Lines, a Seattle-based operator of luxury cruises, creates moments of “wow” customer service hundreds of miles from shore, where resources are more limited and the challenges more pronounced than they are ashore, and how you can create similar moments at your own business. Forbes – Forbes Travel Guide https://www.forbes.com/sites/micahsolomon/2018/08/13/wow-customer-service-a-thousand-miles-from-shore/
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